TERMS & CONDITIONS
Last Updated: November 12, 2026
1. Overview
This website is operated by SOLAH Botanicals, based in Chilliwack, British Columbia, Canada. Throughout this website, the terms "we," "us," and "our" refer to SOLAH Botanicals.
By accessing our website, browsing our content, or purchasing products from us, you agree to these Terms & Conditions and any policies expressly incorporated by reference, including our Refunds, Returns & Product Safety Policy and Privacy Policy.
These Terms & Conditions apply to all website visitors, customers, and users of our services.
Please read these Terms & Conditions carefully before using our website. If you do not agree with these terms, please discontinue use of our website and services.
Nothing in these Terms & Conditions limits or excludes rights or remedies that cannot be waived under applicable law.
2. Online Store Terms
By using our website or purchasing our products, you confirm that you are at least the age of majority in your province, territory, or jurisdiction of residence, or that you are using the website under the supervision and with the consent of a parent or legal guardian.
You agree not to use our website, products, or services for unlawful, fraudulent, or unauthorized purposes.
You must not interfere with the security, operation, or functionality of our website or attempt to access restricted systems or information without authorization.
3. General Conditions
We reserve the right to refuse or discontinue service, cancel orders, or restrict website access where reasonably necessary, including in circumstances involving suspected fraud, misuse, unlawful activity, or violations of these Terms & Conditions, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of our website, products, branding, or content without prior written authorization from SOLAH Botanicals.
Our website operates through third-party hosting and payment processing services. Personal information is handled in accordance with our Privacy Policy and applicable privacy legislation.
4. Product Information & Availability
SOLAH Botanicals strives to provide accurate and current product descriptions, ingredient information, photographs, pricing, and availability.
While we take reasonable care to ensure accuracy, occasional errors or omissions may occur. We reserve the right to correct inaccuracies, update information, or modify product offerings, subject to applicable consumer protection laws.
Our products are handcrafted in small batches using botanical ingredients, plant extracts, essential oils, and other natural materials.
As a result, slight variations in colour, texture, scent, and appearance may occur between batches. These natural variations do not, by themselves, constitute product defects.
We reserve the right to modify formulations, discontinue products, or adjust availability. Products will be labelled according to applicable requirements, and customers should always review the packaging of the product received.
5. Product Use, Allergies & Customer Responsibility
Your safety and well-being are important to us.
SOLAH Botanicals products may contain botanical ingredients, plant extracts, essential oils, and other naturally derived materials that can cause individual sensitivities, irritation, or allergic reactions.
Customers are responsible for carefully reviewing ingredient lists, product instructions, precautions, and warnings before use.
We strongly recommend performing a patch test before using any new topical product, particularly if you have sensitive skin, known allergies, or a history of reactions to botanical ingredients.
All topical products are intended for external use only unless expressly labelled otherwise. Ingestible products, including botanical teas, must be prepared and consumed according to their specific instructions.
Discontinue use immediately if irritation, sensitivity, or an adverse reaction occurs. Seek appropriate medical attention when necessary.
SOLAH Botanicals cannot guarantee that every product will be suitable for every individual.
To the extent permitted by applicable law, SOLAH Botanicals is not responsible for adverse reactions arising solely from individual sensitivities, known allergies, improper use, or failure to follow product directions and warnings.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from defective products, negligence, or inaccurate ingredient disclosures.
6. Medical & Wellness Disclaimer
SOLAH Botanicals is not a medical provider. We are not physicians or licensed healthcare practitioners.
Our products are intended for personal care and wellness purposes and are not a substitute for professional medical advice, diagnosis, or treatment.
We strongly recommend consulting a qualified healthcare professional before using topical or ingestible botanical products, particularly if you:
Have an existing medical condition or health concern.
Take prescription or over-the-counter medications.
Are pregnant or breastfeeding.
Are considering products for children.
Have known allergies, sensitivities, or other health-related concerns.
Certain herbs, essential oils, and botanical ingredients may interact with medications or may not be appropriate for individuals with specific medical conditions.
Information shared by SOLAH Botanicals, including traditional plant knowledge, historical uses, ancestral teachings, educational materials, workshops, and product descriptions, is provided for general informational purposes.
Such information should not be interpreted as individualized medical advice or as a recommendation to diagnose, treat, cure, or prevent any disease.
Customers are encouraged to make informed decisions regarding product suitability and consult qualified healthcare professionals whenever appropriate.
7. Orders & Billing
We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including due to product unavailability, pricing errors, suspected fraud, or other legitimate business reasons, subject to applicable law.
We may limit quantities purchased per customer, household, or order.
If an order is cancelled after payment has been collected, we will provide any refund required by applicable law.
Customers agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.
SOLAH Botanicals is not responsible for issues arising solely from incorrect information provided by customers, except where otherwise required by law.
8. Pricing & Payment
All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.
Prices and product availability may change without notice. Changes will not affect orders already accepted, except as permitted by applicable law.
Applicable taxes and shipping charges will be disclosed during checkout.
Payments are processed through secure third-party payment providers. SOLAH Botanicals does not directly store complete payment card information.
9. Refunds, Returns & Exchanges
ALL SALES ARE FINAL, subject to applicable consumer protection laws.
Due to the personal care, wellness, and handcrafted nature of our products, we do not accept returns or exchanges for change of mind, personal preferences, or products purchased in error.
Damaged, defective, incorrect, or undelivered orders will be addressed in accordance with our Refunds, Returns & Product Safety Policy and applicable law.
Customers are encouraged to review product descriptions, ingredients, and purchase details carefully before completing an order, and ask any questions prior to ordering via email.
Please refer to our Refunds, Returns & Product Safety Policy for additional information.
10. Shipping & Delivery
We take care in preparing and packaging all orders for shipment.
Estimated delivery timelines are provided for convenience and may vary due to carrier operations, weather, holidays, and other circumstances outside our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
SOLAH Botanicals is not responsible for delays or delivery issues caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.
If your shipment arrives damaged, incorrect, or does not arrive, please contact us promptly so we can review the circumstances and determine an appropriate resolution.
Nothing in this section limits statutory rights relating to delivery, cancellation, or refunds.
11. Traditional Knowledge & Cultural Respect
SOLAH Botanicals is rooted in our family's Anishinaabe and Red River Métis heritage, ancestral teachings, and relationship with traditional plant medicines.
We share aspects of our family story, plant knowledge, and cultural teachings with respect, gratitude, and a commitment to honouring those who came before us.
Information shared through our website, products, workshops, and educational materials is intended to reflect our own family experiences, knowledge, and teachings.
Our content should not be interpreted as representing all Anishinaabe, Métis, or other cultural traditions, communities, or knowledge systems.
We ask that our original educational materials, written content, photographs, branding, and creative works be treated with respect and not reproduced or commercially exploited without permission.
Nothing in these Terms claims exclusive ownership over traditional knowledge, cultural practices, or plant medicines themselves.
12. Intellectual Property
All original content appearing on this website, including SOLAH Botanicals branding, logos, product names, written materials, photographs, artwork, packaging designs, graphics, and product descriptions, is owned by SOLAH Botanicals or used with appropriate permission, except where otherwise indicated.
Such content may be protected under applicable copyright, trademark, and other intellectual property laws.
No protected content may be copied, reproduced, modified, distributed, or commercially used without prior written authorization, except as permitted by law.
13. Third-Party Services & External Links
Our website may use third-party services, including website hosting, payment processing, shipping, analytics, and other business-related services.
These providers may operate under their own terms, conditions, and privacy policies.
We are not responsible for the independent content or practices of third-party websites or services outside our control.
However, nothing in this section excludes responsibilities that SOLAH Botanicals may have under applicable law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, SOLAH Botanicals and its owners, employees, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, or consequential losses arising from the use or misuse of our website, products, or services, where such exclusions are legally permitted.
Customers are responsible for using products according to their intended purposes, ingredient disclosures, directions, and warnings.
SOLAH Botanicals does not guarantee specific individual results or that products will be suitable for every customer.
Nothing in these Terms & Conditions excludes or restricts liability for negligence, defective products, personal injury, inaccurate ingredient disclosures, or any other liability that cannot lawfully be excluded or limited.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify SOLAH Botanicals against reasonable losses, liabilities, damages, or expenses arising from your unlawful use of our website, infringement of third-party rights, or material breach of these Terms & Conditions.
This provision does not apply to losses caused by SOLAH Botanicals' own negligence, misconduct, or breach of applicable legal obligations.
16. Privacy & Personal Information
We respect the privacy of our customers and website visitors.
Personal information collected through our website, including contact details, order information, and other information necessary to process purchases, is handled in accordance with our Privacy Policy and applicable Canadian privacy legislation.
Please review our Privacy Policy for further information about how personal information is collected, used, stored, and disclosed.
17. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada.
Nothing in this section limits any mandatory consumer protection rights or other legal protections that apply to customers in their jurisdiction.
18. Changes to Terms & Conditions
We reserve the right to update, modify, or replace these Terms & Conditions by posting revised terms on our website.
Changes will take effect from the date indicated in the updated policy, except where otherwise required by law.
Your continued use of the website after updated terms take effect constitutes acceptance of those terms to the extent permitted by law.
Changes will not retroactively alter the terms of completed purchases unless legally permitted or otherwise agreed.
19. Contact Information
If you have questions about these Terms & Conditions, our products, or your order, please contact us through our website contact form or by email.
SOLAH Botanicals
Chilliwack, British Columbia, Canada
Email: hello@solahbotanicals.com
Website: www.solahbotanicals.com
Where Soul Meets the Land.