PRIVACY POLICY

Last Updated: November 12, 2026

1. Our Commitment to Your Privacy

At SOLAH Botanicals, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, subscribe to our communications, or otherwise interact with us.

We handle personal information in accordance with applicable Canadian privacy legislation, including British Columbia's Personal Information Protection Act (PIPA).

2. Information We Collect

We collect personal information that is reasonably necessary to operate our business, process orders, provide customer service, and improve your shopping experience.

Personal Information

When you place an order, contact us, or interact with our website, we may collect:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Order details and purchase history

  • Payment and transaction information

  • Information voluntarily provided through contact forms, inquiries, or communications

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages visited and website interactions

  • Approximate geographic location derived from technical information

  • Referring websites

  • Cookies and similar tracking technologies

We collect only information reasonably necessary for identified business purposes.

3. How We Use Your Information

We may use personal information to:

  • Process, confirm, and fulfill purchases.

  • Arrange shipping and provide delivery updates.

  • Respond to customer inquiries and provide support.

  • Maintain transaction and business records.

  • Improve our website, products, and customer experience.

  • Identify and prevent fraud or unauthorized activity.

  • Send promotional communications where permitted by law.

  • Meet applicable legal, accounting, and regulatory obligations.

We do not use personal information for unrelated purposes without obtaining additional consent or having another lawful basis to do so.

4. Consent

We collect, use, and disclose personal information with appropriate consent or as otherwise permitted or required by law.

Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.

For example, when you provide shipping information to complete a purchase, we use that information to process and deliver your order.

You may withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services.

5. Payment Processing

Payments made through our website are processed using third-party payment service providers.

SOLAH Botanicals does not directly store complete payment card numbers or security codes.

Payment processors may collect and process information necessary to authorize transactions, prevent fraud, and comply with financial regulations.

Payment information is handled in accordance with the applicable provider's security practices and privacy policies.

6. Email Marketing & Communications

If you subscribe to our newsletter or otherwise provide valid consent to receive promotional communications, we may send you:

  • Product announcements and new collections

  • Special offers and promotions

  • Workshop and community event updates

  • News and updates from SOLAH Botanicals

Marketing communications are sent in accordance with Canada's Anti-Spam Legislation (CASL).

You may unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us directly.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional messages relating to your orders or customer service inquiries.

7. Cookies & Website Analytics

Our website is hosted through Squarespace and may use cookies and similar technologies to support website functionality, shopping cart features, security, and analytics.

Depending on the services enabled, these technologies may help us:

  • Maintain website functionality.

  • Remember shopping cart information.

  • Understand how visitors interact with our website.

  • Improve navigation and website performance.

  • Measure the effectiveness of marketing activities.

You can manage certain cookies through your browser settings and, where available, our website's cookie preferences.

Disabling cookies may affect the functionality of certain website features.

Where consent is legally required for non-essential tracking technologies, we will seek appropriate consent.

8. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business, including:

  • Website hosting: Squarespace and related website services.

  • Payment processing: Square to securely process transactions.

  • Shipping and delivery: Carriers such as Canada Post who are responsible for delivering orders.

  • Email communications: Services used to send order updates and authorized marketing communications.

  • Website analytics: Services through Squarespace used to understand website traffic and performance.

  • Professional services: Accounting, legal, or other professional advisers where necessary.

We take reasonable steps to ensure that service providers protect personal information and use it only for authorized purposes.

We may also disclose information where required or permitted by applicable law.

9. Storage & International Processing

SOLAH Botanicals operates in Chilliwack, British Columbia, Canada.

Some of our third-party service providers may store or process personal information on servers located outside Canada, including in the United States or other jurisdictions.

When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is stored or processed.

We take reasonable steps to select service providers with appropriate privacy and security safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and accounting obligations, resolve disputes, and maintain appropriate business records.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

11. Protecting Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.

These measures may include secure website services, restricted access to customer information, and reputable third-party payment processors.

Although we take privacy and security seriously, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Subject to applicable privacy legislation, you may have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for certain uses of your information.

  • Request deletion of information where applicable and legally permitted.

  • Ask questions or raise concerns about how your information is handled.

Certain information may need to be retained to comply with legal, accounting, or other legitimate business obligations.

To exercise your privacy rights, please contact us using the information below.

We may request reasonable verification of your identity before processing requests involving personal information.

We will respond to privacy requests within the timeframes required by applicable law.

13. Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services.

These websites operate independently and may have their own privacy policies and data collection practices.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

14. Privacy Questions & Complaints

SOLAH Botanicals is responsible for the personal information under its control.

We have designated a representative responsible for overseeing our privacy practices and responding to privacy-related inquiries.

If you have questions, concerns, or complaints about how your personal information is collected, used, disclosed, or protected, please contact us.

We will review privacy concerns and respond in accordance with applicable privacy legislation.

You may also contact the Office of the Information and Privacy Commissioner for British Columbia if you have unresolved concerns about our handling of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is handled.

16. Contact Information

For privacy-related questions, requests, or concerns, please contact us via email:

SOLAH Botanicals

Chilliwack, British Columbia, Canada

Email: hello@solahbotanicals.com

Website: www.solahbotanicals.com

Where Soul Meets the Land.