Refunds, Returns & Product Safety Policy
All Sales Are Final
Due to the personal care, wellness, and handcrafted nature of our products, ALL SALES ARE FINAL. All purchases are non-refundable, and we do not accept returns or exchanges for change of mind, products purchased in error, or personal preferences. This policy does not limit any rights or remedies that cannot be excluded under applicable law.
Damaged or Incorrect Orders
SOLAH Botanicals takes great care in preparing, packaging, and shipping every order. If your order arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your package via email. Include photographs of the affected product(s), packaging, and shipping box. We will review each concern on a case-by-case basis and determine an appropriate resolution, which may include a replacement, store credit, or refund, as required by applicable law. Where additional shipping is required due to customer error or a discretionary exchange, shipping costs are the customer's responsibility.
Shipping Responsibility
SOLAH Botanicals is not responsible for shipping delays or delivery issues outside our reasonable control. Customers are responsible for providing accurate and complete shipping information at checkout. If an order is lost or damaged during transit, please contact us so we can review the circumstances and assist where possible. Any applicable consumer rights remain unaffected.
Product Safety, Allergies & Patch Testing
Your safety and well-being are important to us.
Our products are handcrafted using botanical ingredients, plant extracts, essential oils, and other natural materials. While we take care in formulating our products, natural ingredients may still cause individual sensitivities, skin irritation, or allergic reactions. We strongly recommend performing a patch test before using any new topical product, particularly if you have sensitive skin, known allergies, or a history of reactions to botanical ingredients. Discontinue use immediately if irritation, sensitivity, or an adverse reaction occurs. Seek medical attention when appropriate. All ingredients are disclosed on our product packaging. It is the customer's responsibility to carefully review ingredient lists, follow product directions and warnings, and make informed decisions based on their individual allergies, sensitivities, and health circumstances. SOLAH Botanicals cannot guarantee that our products will be suitable for every individual or free from potential allergic reactions. To the extent permitted by applicable law, SOLAH Botanicals is not responsible for adverse reactions arising solely from individual sensitivities, known allergies, improper use, or failure to follow product instructions and warnings. Nothing in this policy excludes liability that cannot legally be excluded, including liability arising from defective products, negligence, or inaccurate ingredient disclosures.
Medical Disclaimer
SOLAH Botanicals is not a medical provider, and we are not physicians or licensed healthcare practitioners. Our products are intended for personal care and wellness purposes and are not a substitute for professional medical advice, diagnosis, or treatment. We strongly recommend consulting a qualified healthcare professional before using any topical or ingestible botanical products, particularly if you:
Have an existing medical condition or health concern.
Take prescription or over-the-counter medications.
Are pregnant, breastfeeding, or considering products for children.
Have known allergies, sensitivities, or other health-related concerns.
Certain herbs, essential oils, and botanical ingredients may interact with medications or may not be suitable for individuals with specific medical conditions. Information shared by SOLAH Botanicals, including traditional plant knowledge, historical uses, educational materials, and product descriptions, is provided for general informational purposes and should not be interpreted as individualized medical advice.
Customers are responsible for making informed decisions regarding product suitability and seeking professional medical guidance when appropriate.
Small-Batch Product Variations Our products are handcrafted in small batches using botanical ingredients. Slight variations in colour, texture, scent, and appearance may naturally occur between batches. These variations are part of the handcrafted nature of our products and do not, by themselves, constitute defects or grounds for returns or exchanges. Questions Before Purchasing? We want you to feel confident and informed when choosing your products. If you have questions about ingredients, product use, or suitability before purchasing, please contact us at: hello@solahbotanicals.com. We are always happy to provide additional product information to help you make an informed decision.
Thank you for supporting SOLAH Botanicals and our commitment to thoughtfully crafted plant medicines and botanical wellness.